This website has been created and run by a group of concerned patients, following their own experiences navigating the NHS Complaints process. Any statements made within the website do not necessarily constitute the views of all parties. Any references to individuals, patients NHS Staff, NHS Trusts or any other parties, is done so following the submission of the narrative within the names are mentioned, by a contributory source. The website accepts these submissions as being honest, fair and accurate, and requests that the source of such statements has sufficient proof of any statement made, that they believe at the time of writing that the statements made are true. The website, therefore, will not accept any liability for perceived defamation whatsoever, and publishes statements in good faith. Names of individuals used in any article may have been changed to provide anonymity to those individuals where this information may be detrimental to them, i.e. with an ongoing Complaint or legal case.